Privacy Policy

At Teneriffe Dental, we are committed to protecting your privacy as an online visitor to our Website, daniele252.sg-host.com (the “Website”). We use the information we collect about you to enhance the services we provide. Teneriffe Dental respects the privacy and confidentiality of the information you provide and adheres to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Please read this Privacy Policy carefully.

1. Collection of Personal Information

We collect the following types of personal information through our Website:

• Contact Information: Names, phone numbers, and email addresses, which you provide to us when filling out online forms for booking requests or inquiries.
• Website Usage Information: Through Google Analytics, we automatically collect certain information about your interaction with our Website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.  
• Google Ads Conversion Tracking Data: We may collect data related to your interactions with our Google Ads to track the effectiveness of our advertising campaigns.

2. Methods of Collection

We may collect your personal information in various ways, including:

• Direct Interactions: When you directly provide information to us through our Website, such as by filling out online forms (for booking requests, inquiries, or newsletter subscriptions), communicating with us via email or phone, or otherwise interacting with our services.
• Automated Technologies: As you navigate and interact with our Website, we may automatically collect certain information about your equipment, browsing actions, and patterns. This collection may involve the use of cookies, server logs, and other similar tracking technologies, including those provided by third-party analytics and advertising service providers.  
• Third-Party Sources: We may receive personal information about you from third-party sources, such as advertising platforms (including conversion tracking mechanisms), analytics providers, and other partners who assist us in providing our services and marketing efforts.

3. Purposes of Collection and Use of Your Information

We collect and use your personal information for the following purposes:

• To Facilitate Bookings: To process and manage your appointment requests.
• To Respond to Inquiries: To communicate with you and address any questions or requests you may have.
• Website Analytics: To analyse how users interact with our Website, understand website traffic patterns, and improve the functionality and user experience of our Website. We may also use this information in a general sense, without reference to your name, to create marketing statistics and identify user demands to assist us in meeting customer needs generally and to improve our Website and services.
• Advertising and Marketing: To track the performance of our Google Ads campaigns and optimize our online advertising efforts. We may use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this Website. These providers may collect anonymous information about your visits to our Website (not including your name, address, email address, or telephone number) and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services to provide more relevant ads about goods and services of interest to you.  
• Direct Marketing (if applicable): If you subscribe to our newsletter or register your details with us, we may use your personal information to provide you with direct marketing material and information in the form of a newsletter. You may opt out of receiving such information at any time by contacting us via email or phone, and your request will be actioned as soon as possible.

4. Disclosure of Your Information

We may disclose your personal information to the following third parties:

• Advertising and Analytics Providers: We may share data with advertising and analytics service providers, such as Google, to assist us in understanding website usage, tracking the effectiveness of our advertising campaigns, and delivering relevant advertisements to you. These providers may collect information about your interactions with our Website and other online platforms. The information shared with these providers may be in a pseudonymized or encrypted format and is subject to their respective privacy policies.  
• Service Providers: We may share your personal information with other service providers who assist us in operating our Website, providing our services, and conducting our business. These providers may include website hosting services, email marketing platforms (if applicable), and other technical service providers. We will ensure that these providers agree to protect your personal information in accordance with this Privacy Policy.  
• Legal Requirements: We may disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.  
• Protection of Rights: [Your Dental Practice Name] may use and disclose your Personal Data to protect the rights, property, or safety of [Your Dental Practice Name], its customers, or third parties.
• Business Transfers: If there is a change of control in our business (whether by merger, sale, or otherwise) or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality or could be sold or transferred as part of that transaction.  

[Your Dental Practice Name] does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except for the necessary information required by providers of products or services you have purchased or to protect the rights, property, or safety of [Your Dental Practice Name], its customers, or third parties, or if required by law.  

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies, which may be provided by third-party analytics and advertising service providers, to collect information about your browsing behaviour. These technologies help us analyse website traffic, understand user interactions, and track the performance of our online advertising. By using our Website, you consent to the use of these technologies in accordance with this Privacy Policy and the respective privacy policies of these providers.  

7. Accessing, Correcting, and Deleting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. You also have the right to request the deletion of your personal information.  

To make a request to access, correct, or delete your personal information, please contact us via:

• Email: smile@daniele252.sg-host.com
• Phone: 07 3709 3333

We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles. We may need to verify your identity before processing your request.

8. Privacy Complaints

If you have any concerns or complaints about how we have handled your personal information, please contact us using the contact details provided above. We will investigate your complaint and aim to resolve it in a timely and fair manner.  

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, please visit the OAIC website at www.oaic.gov.au.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this Website, and the revised policy will be effective from the date of posting. We encourage you to review this Privacy Policy periodically.